Lifeline is the #1 Managed Service Provider (MSP) in the region! We are a locally owned, dynamic company looking to add to an already awesome staff and work culture!   We have been in business for 20 years with steady and progressive growth.
We have very high expectations for our staff. 
Do you have what it takes to join our team, and help take us to the next level? 
Will you exceed our expectations?  If so, then please apply. 

Some Company Perks:

• Dynamic and unique work environment
• Competitive salaries
• 401k (includes employer matching)
• Paid bonuses & profit sharing
• Total benefit package (Medical / Dental / Vision / Short Term Disability / Life Insurance)
• Paid PTO / Holidays (21 paid days off)
• Paid education benefit / professional development
• Employer Paid gym membership
• Flexible Schedule

General Summary:

This is an advanced strategic technical position within the organization.  The IT Systems Administrator I is responsible for the design, build, testing, implementation, and maintaining of various network, server, and IT systems.  This includes both internal systems as well as customer-facing, on-prem and cloud / hosted environments.  A primary responsibility of this position is ensuring the stability, integrity, and efficient operation of Windows and Linux based systems.  The person in this role will also be providing technical assistance to team members with system and network requests.  Troubleshooting, critical thinking, problem solving, and meticulous documentation will be critical to the success of this position.

                                               

Essential Duties and Responsibilities:

• Be passionate.
• Be humble.
• Solve for YES.
• Proven ability to support popular Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft 365 Suite, Intune, Azure.
• Troubleshoot and resolve issues related to network, server, storage, and other infrastructure services.
• Proven ability to support various virtualization technologies: VMware, Citrix, SCALE, and Microsoft HyperV.
• Proven ability to design, implement, and support hosted/cloud solutions.
• Experience with design, implementation, and support of various disaster recovery solutions.
• Remote access solution support: VPN, RDS
• Communication with customers as required: Keeping them informed of incident progress.
• Perform system administrator functions including Microsoft AD user/group administration, security permissions, research event log warnings and errors, resource monitoring.
• Help administer and maintain user access control including but not limited to servers, applications, AD, firewalls, switches, VPN.
• Train technical support staff on solving common systems-related problems.
• VoIP Providers: Mitel, ShoreTel, 3CX, etc.

 

Additional Duties and Responsibilities:

• Ability to work in a team and communicate effectively.
• Business awareness: Specific knowledge of the customer and how IT relates to their business strategy and goals.
• Strong documentation habits: Change control, ticketing, project status, process and procedure, topology maps, training guides, etc.
• Continuous learning of new and existing technologies.
• Contribute and assist in the design standards for servers, operating systems, and networks based on industry best practice and regulatory guidelines.
• This position will require rotated 24/7 on-call and after hours / weekend work as needed.
   

Knowledge, Skills, and/or Abilities Required:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3yrs experience administering Windows Server (Linux experience is a bonus)
• Advanced understanding of Microsoft Server 2016 and later:  AD, DHCP, DNS, and Group Policy
• Understanding of VLAN’s, DMZ, QoS, VPN, etc.

• Proven proficiency with PowerShell, Batch, or other scripting languages.
• Ability to effectively communicate complex IT concepts, simplistically.
• Professional IT Certifications (preferred): MCSA, Azure Administrator, VMWare, or AWS.
• Interpersonal skills: Telephone skills, communication skills, active listening, and customer-care.
• Technical awareness: Ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Self-motivated with the ability to multi-task in a fast-moving environment.

Comprehensive Benefits Package:

• Full Time Salaried Position ($70,000 - $80,000 based on experience)
• Medical / Dental / Vision / Short Term Disability / Life Insurance
• Paid PTO / Holidays (21 paid days off)
• 401k (includes employer matching)
• Company Profit Sharing
• Paid Education Benefit / Professional Development
• Paid Bonuses (Staff Recognition & Client Satisfaction)
• Paid Monthly Gym Membership
• Flexible Schedule
• Various Office Perks (food and snacks provided, casual dress code, etc.)